Our omni-channel solutions support the entire care lifecycle across welcome and activation calls, billing, payments, product and service inquiries, complaint resolution, customer surveys and emergency response. Our technology assets work with your existing infrastructure to transform your contact centers to “digital engagement hubs.” Enhance care productivity, plan for scalability, and manage service costs, with options that include at-home advisors.

Protect existing revenues with integrated campaigns for revival calling and satisfaction surveys (including design, delivery, and analysis). Use our loyalty card programs for processing and administration of lifecycle coupons, events/POS communications, statement/invoice messaging, appointment scheduling/reminders, and subscription renewals. With our specialized programs covering lease/financing expiry, product recall/repurchase, and win-back situations, you truly focus your efforts on retaining customers.

Nurture renewal opportunities to drive repeat revenue from your customer relationships. Our Cloud-based RenewalsManager^TM automates each stage of the process: quotations, vendor/distribution management, and insightful analytics into renewals performance and forecasting. With interfaces to wider marketing initiatives, it provides centralization of customer data from multiple channels to offer the highest flexibility for renewing maintenance/support contracts and subscription renewals.